EMPLOYEE AND DEALERSHIP PERFORMANCE

Unleashing the Potential of Your Employees

We empower our client partners to create a culture of high achievement by strengthening dealership and employee performance.

Salesperson demonstrating vehicle features on a tablet

Dealership Performance Programs

We develop program administration tools and implement retail performance improvement programs for our OEM clients.

Our secure data management, validation, reporting and retail payment solutions, combined with our real-world project management experience, provides our clients with the flawlessly executed administration component of every successful dealership performance program. Services include:

Program administration and management

Program websites

Retailer communications

Retailer and retail employee enrollment and payments

Claims-processing tools

Reporting and analytics

Dealership Consulting

We have a database of more than 300 NADA-quality professional consultants uniquely versed in all aspects of dealership operations.

Our consultants:

Develop, improve and monitor in-dealership processes

Conduct digital assessments that set benchmarks for improvement, identify improvement opportunities and provide actionable steps for growth

Partner with client field organizations and align with corporate, regional, zone and dealership priorities

Leverage existing programs/processes/tools that drive higher sales, brand management, profitability, customer expectations, lead management, BDCs, etc.

Plan for client successes by aligning strategies, programs, processes and people

Our consultants improve performance in every dealership department:

New, certified pre-owned sales
Customer experience (CX)
F&I
Fixed operations
Service management/service lane optimization
Retention and loyalty
Dealership brand standard evaluations/audits
BDC and internet sales department coaching with Internet Sales Coach

Curriculum Design & Training

Maritz transforms learning in dealerships by applying what we know about today’s modern learner to create an effective adult curriculum.

Attention spans are getting shorter. People make almost instant decisions about whether to keep consuming content based on whether it’s relevant or interesting.

Our training areas:

Sales

Service & Parts

Customer Experience (CX)

Field Team Transformation

Product Launches

Technology

Leadership & Professional Development

To succeed, you must develop your people leaders.

Most traditional leadership programs are for a corporate audience. Maritz tailors its solutions to the essential leadership skills for the automotive retail environment.

The success of many training and development programs for frontline retail personnel often depends on the skill and engagement of automotive retail leadership. Our executive training topics include:

Emotional intelligence

Coaching

Attracting and retaining personnel

Generational differences

Active listening

Setting goals and priorities

Diplomacy and conflict resolution

Rewards & Fulfillment

Design, launch and administer full-service reward solutions that enhance employee retention, boost sales of vehicles, parts and services, and foster customer satisfaction and loyalty.

Grounded in behavioral science, our personalized reward experience utilizes eCommerce functionality to motivate the right behaviors.

Our best-in-the-business rewards experience features:

Engaging online catalog

Unique, retail-like rewards experience

Personalized recommendations

Curated rewards updated daily

Fun and frictionless redemption

Branded and adherent to client standards

Interface optimized for mobile phones

Customer Support Center

We provide onshore, in-house skilled specialists who treat customers with the highest level of professionalism and knowledge.

Our Contact Center specialists, who have an average tenure of eight years, have backgrounds in automotive, rewards and customer service. Our Contact Center specialists have expertise in: