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EMPLOYEE AND DEALERSHIP PERFORMANCE

Unleashing the Potential of Your Employees

We empower our client partners to create a culture of high achievement by strengthening dealership and employee performance.

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Dealership Performance Programs

We develop program administration tools and implement retail performance improvement programs for our OEM clients.

Our secure data management, validation, reporting and retail payment solutions, combined with our real-world project management experience, provides our clients with the flawlessly executed administration component of every successful dealership performance program. Services include: 

  • Program administration and management 
  • Program websites 
  • Retailer communications  
  • Retailer and retail employee enrollment and payments 
  • Claims-processing tools  
  • Reporting and analytics 

Dealership Consulting

We have a database of more than 300 NADA-quality professional consultants uniquely versed in all aspects of dealership operations. 

Our consultants: 

  • Develop, improve and monitor in-dealership processes 
  • Conduct digital assessments that set benchmarks for improvement, identify improvement opportunities and provide actionable steps for growth 
  • Partner with client field organizations and align with corporate, regional, zone and dealership priorities 
  • Leverage existing programs/processes/tools that drive higher sales, brand management, profitability, customer expectations, lead management, BDCs, etc. 
  • Plan for client successes by aligning strategies, programs, processes and people 

Our consultants improve performance in every dealership department: 

  • New, certified pre-owned sales 
  • Customer experience (CX) 
  • F&I 
  • Fixed operations 
  • Service management/service lane optimization 
  • Retention and loyalty 
  • Dealership brand standard evaluations/audits 
  • BDC and internet sales department coaching with Internet Sales Coach
Salesperson helping a customer in a dealership
Smiling salesperson consulting with a customer in a dealership

Curriculum Design & Training

Maritz transforms learning in dealerships by applying what we know about today’s modern learner to create an effective adult curriculum. 

Attention spans are getting shorter. People make almost instant decisions about whether to keep consuming content based on whether it’s relevant or interesting.  

Our training areas: 

  • Sales 
  • Service & Parts 
  • Customer Experience (CX) 
  • Field Team Transformation 
  • Product Launches 
  • Technology 

Leadership & Professional Development

To succeed, you must develop your people leaders.  

Most traditional leadership programs are for a corporate audience. Maritz tailors its solutions to the essential leadership skills for the automotive retail environment. 

The success of many training and development programs for frontline retail personnel often depends on the skill and engagement of automotive retail leadership. Our executive training topics include: 

  • Emotional intelligence 
  • Coaching 
  • Attracting and retaining personnel 
  • Generational differences 
  • Active listening 
  • Setting goals and priorities 
  • Diplomacy and conflict resolution 
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Rewards & Fulfillment

Design, launch and administer full-service reward solutions that enhance employee retention, boost sales of vehicles, parts and services, and foster customer satisfaction and loyalty.  

Grounded in behavioral science, our personalized reward experience utilizes eCommerce functionality to motivate the right behaviors. 

Our best-in-the-business rewards experience features: 

  • Engaging online catalog 
  • Unique, retail-like rewards experience 
  • Personalized recommendations 
  • Curated rewards updated daily 
  • Fun and frictionless redemption 
  • Branded and adherent to client standards 
  • Interface optimized for mobile phones 

Customer Support Center

We provide onshore, in-house skilled specialists who treat customers with the highest level of professionalism and knowledge. 

Our Contact Center specialists, who have an average tenure of eight years, have backgrounds in automotive, rewards and customer service. Our Contact Center specialists have expertise in: 

  • Inbound/outbound calls 
  • Safety recall support 
  • Launch/prelaunch support 
  • Email 
  • Case management and issue resolution 
  • Fulfillment programs 
  • Tech and training support 
  • Online chat 
  • Marketing support 
  • Event planning/RSVP support 
  • Reporting and analytics 
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Maximizing Transformation at Every Level

Maritz combines the science of people with the art of design thinking to deliver measurable results. In today’s modern, on-demand business environment, people quickly judge how they’ll spend their time and apply their potential. Whether it’s a product launch curriculum, leadership development, a bespoke rewards solution, or a financial services training module, it’s critical to design participant experiences that matter.

Maximizing transformation at every level.

Tell us how we can help you.

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